Two Dot Group Ltd Customer Privacy Notice

Contact Details

Email: info@twodot.co

What Information We Collect, Use, and Why

To Provide Services and Goods (including Delivery)

• Names and contact details
• Purchase or account history
• Account information
• Website user information (including user journeys and cookie tracking)
• Information relating to compliments or complaints

For the Operation of Customer Accounts and Guarantees

• Names and contact details
• Purchase history
• Account information, including registration details
• Information used for security purposes
• Marketing preferences

For Service Updates or Marketing Purposes

• Names and contact details
• Addresses
• Marketing preferences
• Location data
• Purchase or viewing history
• IP addresses
• Website and app user journey information
• Records of consent, where appropriate

For Dealing with Queries, Complaints, or Claims

• Names and contact details
• Account information
• Call recordings
• Relevant information from previous investigations
• Customer or client accounts and records
• Financial transaction information
• Correspondence

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Your Data Protection Rights

• Right of access: You have the right to ask us for copies of your personal information.
• Right to rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Right to erasure: You have the right to ask us to delete your personal information.
• Right to restriction of processing: You have the right to ask us to limit how we can use your personal information.
• Right to object to processing: You have the right to object to the processing of your personal data.
• Right to data portability: You have the right to ask that we transfer your personal information to another organisation, or to you.
• Right to withdraw consent: When we use consent as our lawful basis, you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

Our Lawful Bases for the Collection and Use of Your Data

To Provide Services and Goods

• Consent: We have permission from you after we gave you all the relevant information.
• Legitimate Interests: We're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone.

For the Operation of Customer Accounts and Guarantees

• Consent: We have permission from you after we gave you all the relevant information.
• Legitimate Interests: We're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone.

For Service Updates or Marketing Purposes

• Consent: We have permission from you after we gave you all the relevant information.
• Legitimate Interests: We're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone.

For Dealing with Queries, Complaints, or Claims

• Consent: We have permission from you after we gave you all the relevant information.
• Legitimate Interests: We're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone.

Where We Get Personal Information From

• Directly from you
• Publicly available sources

How Long We Keep Information

For information on how long we keep personal information, see our retention schedule at https://networks.twodot.co/data-retention

Who We Share Information With

Others we share personal information with:
• Publicly on our website, social media or other marketing and information media

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated: 2025_11_16